This programme is eligible to UK installers of Honeywell Home products and services.
If you have forgotten your password, please go to the login page and click on ‘Forgotten Password’. Enter the email address registered to your account and you will then receive an email with a link to reset your password. Please check your junk and spam folders for this email and use the password reset link within the 24 hours.
For every £50 spent on Honeywell Home branded products you’ll earn 50 points to spend in our online catalogue.
Points do not have a monetary value. The number of points required for a reward varies depending on a number of factors relating to the specific setup of your rewards programme.
No – Additional points cannot be purchased. Only points awarded through your rewards programme can be used to place orders for products within your current points balance.
No – Points are awarded to individual accounts and can only be redeemed by the intended recipient. You cannot transfer your points to another participant of the rewards programme.
12 month expiry - Participants have 12 months from the date that your points are awarded to redeem these. Any unspent points will expire after 12 months and will be removed from your balance.
If you have purchased a minimum value of £50 (excluding VAT) of Honeywell Home branded products with an invoice date no older than 30 days, your claim is eligible!
Visit the claim form, enter the details about your invoice. In order to calculate the quantity of £50 spend, take your total spend on Honeywell Home branded produts (excluding VAT), round down to the nearest £50 and then divide by 50. For example an invoice showing a total spend of £260 on Honeywell Home branded products would be eligible for 5 x £50 spend, 250 points. Claims must be submitted within 30 days of the invoice date, you can make 1 claim per invoice number, subsequent claims with duplicate invoice numbers will be declined.
Visit the claim form, enter the details about your invoice. In order to calculate the quantity of £50 spend, take your total spend on Honeywell branded produts (excluding VAT), round down to the nearest £50 and then divide by 50. For example an invoice showing a total spend of £260 on Honeywell branded products would be eligible for 5 x £50 spend, 250 points. Claims must be submitted within 30 days of the invoice date, you can make 1 claim per invoice number, subsequent claims with duplicate invoice numbers will be declined.
If you have made a mistake on your claim, you can delete these from your account and resubmit it again with the correct information.
To do this, please log in to your Hoover PowerPoints account and go to “My Activity” and then click on your “Claims Summary”. Click the “Actions” button next to the claim that has been submitted with the error, and then click “Delete”.
Yes, but you need to submit them on separate claims, please enter details for your first then fill the form in again for your second invoice
Please upload your invoice as a scanned image file, PDF or as a photo (this works especially well if you are on mobile). We need to be able to see a copy of the original invoice in order to approve your claim.
No, we cannot accept receipts as proof, please upload a copy of the invoice with your claims.
Yes. Corporate Rewards and Resideo will only use this data for the purposes of the reward programme, it will not be shared with any third parties, if there is payment information showing on the invoice, please cover this before submitting. All data, once received, is stored encrypted and deleted within 6 months of the end of the programme.
Invoice data will not be seen by Resideo.
Usually, it would be for one of these reasons:
We understand that you’re very busy and really appreciate your time for logging a claim on Honeywell Home Installer. Sometimes, there can be typos or other errors which are perfectly normal. The platform doesn’t allow us to modify your claim if we notice an error, so we’ve had to decline it.
You should receive a communication from our team to let you know what to do next, but if you haven’t or if you have any question please do not hesitate to contact us at email@example.com
To have your claim approved, please log it again to start earning lots of points!
You can recommend a friend by going to the “Refer a Friend” section and completing the online form. Simply enter the name of the recommended individual, the company they are employed with and their email address. Once your referred friend registers an account with Honeywell Home Installer and logged their first approved claim, you will receive 500 points automatically.
If you have submitted a referral and not received your points, first check that your friend registered their account using the same email address you referred them with.
If they have, then it may be that your friend has not yet submitted their first approved claim. Please contact firstname.lastname@example.org with more details and a member of our team will be happy to look into this further for you.
Providing that your order has not yet been dispatched you can request any delivery amendments to your order. Orders can sometimes be dispatched the same day so please contact email@example.com as soon as possible to request your delivery amendments.
Please note that any amendments or correction you request for an order that has already been dispatched may incur additional fees. These fees will either be deducted from the balance on your reward account or invoiced to you directly for payment.
When placing your order, you can enter additional information such as personalisation in the extra text box provided on the order page.
Please note that while all efforts are made to ensure that your request is carried out, there may be occasions when this cannot be applied to your order.
Your order history will show on your account. If you need any further help on a previous order placed please contact firstname.lastname@example.org with your order number and product name and our team will be able to assist you further.
Please note that we are unable to assist with any gift card or eVoucher queries that are older than 3 months. Please ensure to contact our team before this time if you have any gift card or eVoucher queries.
If you have provided incorrect delivery information please contact email@example.com as soon as possible with the correct details. Our team will try their best to update the address if your order has not yet been dispatched. This however cannot be guaranteed and if your order has been dispatched you may be charged additional fees to correct this.
When placing an order, please ensure you check your delivery details carefully and update these before you place your order if needed. If your delivery country is not showing correctly, please contact firstname.lastname@example.org to have this updated before you place your order. If your reward is to be delivered to a company address, please ensure to include the company name and building name / number in Address Line 1.
If a product is showing as out of stock, our supplier unfortunately does not currently have this item available to ship straight away. As soon as stock is secured, the item will become available to order. The product description will show any expected availability dates, otherwise we would suggest checking the reward catalogue frequently for any updates on specific items that are out of stock.
Your points can only be redeemed for items that are available in the reward catalogue and you cannot use your points to purchase items from stores or retail websites.
If for any reason you miss the delivery of a reward that requires a signature, the courier will leave details on how to re-arrange delivery or collect the item from your local depot.
You can check the status of your order in the “My Account” area of your online rewards account. When an order is first placed it will show as “Pending”. Once our supplier acknowledges your order, this will update to “Processing” and means that the supplier is checking stock and arranging the dispatch. Your order will be set to “Dispatched” as soon as the order has shipped. If tracking is provided you will also be able to see these details on the order record and will receive an email to confirm dispatch.
* Please note that if your order has been dispatched but we have been able to stop delivery, you will not be refunded the original delivery amount for your order.
If your reward arrives faulty or damaged, please contact email@example.com with your order reference and proof of damage / fault within 24 hours of delivery. Our suppliers are only able to replace damaged or faulty rewards if we are notified within 24 hours of the delivery date and any claims made outside of this period may incur additional fees, which will be deducted from your points balance or invoiced to you directly for payment.
Please note that if your product is returned for testing and no fault is found, you may be charged for the collection and reshipment fee to send the item back out to you. Our supplier will not issue a credit for any products which are not found faulty.
If your reward develops a fault after 28 days of receiving, you will need to raise a claim directly with the manufacturers of the product to resolve this. Please contact firstname.lastname@example.org as soon as possible and our team will be happy to request a proof of purchase from our suppliers to assist you with your direct claim.
If you have received an incorrect item for your order, please contact email@example.com within 48 hours of delivery with your order reference and images of the product received. Our team will contact the relevant supplier to arrange collection and replacement of your order. We ask that you please do not open the incorrect item you have received if possible.
Many of our gift cards are dispatched unloaded and we ask that you allow up to 24 – 48 hours from delivery for this to be activated. If, however you have tried to use your gift card after this time and have been advised by the retailer that the gift card has either a zero or incorrect balance, please contact firstname.lastname@example.org as soon as possible and our team can raise this with the relevant supplier.
You can also check the balance of some of the gift cards online or by calling the number provided on your gift card. If in doubt, please use these methods to check the balance on your gift card before use.
Our office hours are Monday to Friday 9am – 5.30pm (UK) excluding Bank Holidays and we aim to respond to all queries within 24 hours.
Where a query cannot be resolved the same day, our team will provide updates every 1 – 3 working days until your query has been resolved.